Vacancies at Sutherland – Wanted Graduates of all Streams
Company Name : Sutherland
Job Title: Associate Professional
Location: Mumbai, Maharashtra
Job ID: 2017-32905
Category: Program Management
Provide daily, weekly, and monthly statistical reports to clients and operations/service delivery
Pulls data from various sources and present in an agreed upon standard template
Program level reporting for each metric and its achievement to goal
Published on time and accurately.
Pulls, processes, and publish agent level report Stack ranking file for operations. To be used for consultant coaching etc.
Generates daily billable hours.
Comparison against locked forecasts from client.
Provide analysis of metrics particularly those not meeting targets
Recommendations to aid operations in their day to day management of the business.
Education Requirements: Graduate and Preferably Mathematics, Statistics background
Experience Requirements: 2+ years of work experience in a Call Centre; minimum 6 months experience in WFM function; Preferably reporting Analyst or Workforce Analyst
To succeed in this position, you must:
Be able to work in a fast-paced environment
Have good understanding of office workflow – mails, policy adherence etc.
Be willing to work in Night shifts
Have good Aptitude Strong knowledge in MS-Excel
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have basic knowledge of WFM concepts
Have knowledge of Call Centre application data flow.
About Us :
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Apply Now For The Job: