Sutherland Exclusive Job Openings For Graduates – Apply Now!
Company Name : Sutherland
Job Title : Team Manager
Location : IN-AP-Hyderabad
Job ID : 2016-30307
Education Requirements: Bachelor’s degree
Experience Requirements: Healthcare domain experience
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions; Provide constructive feedbackStrengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsDefine Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; Prioritize client deliverables and maintain TATImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations; prepare & analyze the reports, take necessary actions to improve the process based on the analysisInfluence the lives of others: Develop, train, and manage team members; take ownership of the process and team members’ performance; supervise the team members productivity and quality; Set targets periodically and constantly follow it up with the agents; Conduct team huddles
To succeed in this position, you must:
Have strong knowledge of MS Office applicationsHave ability to possess coaching and mentoring skillsHave in depth knowledge of Healthcare domain; ProcessHave capability to coordinate operations and team members
Be customer-oriented in managing communications and issuesHave Ability to interact with employees across any level in the organizationBe able to efficiently manage time and keep track of multiple schedules, meetings, and initiativesHave demonstrated leadership skills; be able to take the lead in making improvements and resolving issuesHave strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
About Us :
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.