Company Name : Allied Digital

Job Title : Customer Support Engineer

Experience : 2+ yrs

Desired Qualification :

• Basic Education must have a minimum bachelor’s degree.
• Good Communication Skills (Written & Verbal)

Knowledge, Skills & Competencies :

1. Desktop troubleshooting and peripherals.
2. Good verbal and written communication skills.
3. Effective team player as well as ability to drive autonomously.

Duties and Responsibilities :

• The Desktop Engineers will coordinate with the hardware support team for all Replacements and Repairs.
• The Desktop engineers update the Service Desk team either through phone or mail or online updating for the status of the service tickets that they are handling.
• The Desktop engineer’s front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.
• The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.
• The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can  use it for subsequent tickets

About Us :

Allied Digital Services Limited, India is a publicly-traded global leader in IT Consulting and Services, holding an impeccable record of service excellence, since 1984.Headquartered in Mumbai, India, we are a Global Managed Service Provider and Systems Integrator, offering the entire spectrum of infrastructure solutions and services to clients across 70 countries.Our decade long relationship with our partners speaks volumes about our mutual trust, continued value, and business growth.Our service portfolio ranges from Digital Workspace Services, Digital Enterprise Infrastructure Transformative Solutions, Cybersecurity Services, Cloud Service and Support, to multi-lingual, multi-channel Service-Desks.

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