Bank Name: American Express
Job Title: Executive – Relationship Management
Locations: Mumbai, India
Categories: Digital Commerce Categories: Technology
MS office suits (Excel, Word, Powerpoint, Access)
Problem Solving Skills
To demonstrate excellent customer relationship skills & experience as well as having the ability to drive exceptional and seamless service to high value merchantsProactively maintain regular contact with merchant partnersOwn the relationship with key merchants in an effort to drive charge volume, grow transactions and increase merchant satisfactionSupport a portfolio of key/potential accounts in market, providing proactive servicing to the most important partners and reactivelyManages and has day to day accountability for the department.Ensure adherence to controls and compliance policies.Operational support for Large merchants which includes priority merchant setup (Branch addition), payment digitalization, monitor and release payment in suspense, priority terminal configuration
We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years, we’ve helped our customers reach their goals. And today, as we continue to transform and lead the way in a digital universe, our goal is to reach more customers than ever—to serve the underserved and bring those in the financial margins into the mainstream.As one of the world’s largest card issuers and most valued brands, we know the way we do business every day has the power to improve lives. We’re a company composed of individuals who understand and reflect the local communities and larger societies we serve. That’s why we’re focused on giving more customers more tools, more access and more ways to realize their dreams—knowing that those dreams look different in different parts of the world.