BE, B.Tech,Graduates Openings @ Ericsson
Company Name : Ericsson
Job Title : Analyst
Location : Noida, Uttar Pradesh, IN
Job number: 160719
Experience : 1-3 years
QUALIFICATION : Degree in Engineering(ECE/CSE/IT)/ any Graduate.
CORE COMPETENCIES :
Supports Problem Manager for all Problem management activities
Performs Problems Administration activitiesInterfaces with Field, GNOC, Engineering, PQMs and MSIP teamsSupports Change Management process awareness and compliance
Identify Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issuesAnalyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levelsProviding and validating Problem resolution adhoc status reports asrequestedHandling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are metImplement a mechanism to record Known Errors within the account and the associated workaroundsFacilitate between Resolver groups, customers, and 3rd parties as requiredEngage with support groups to arrange for and schedule resources / actions. Co-ordinate the investigation, so that proposals can be made with the options availableAgreeing closure of Problem Investigations
About Us :
At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society – a society in which every person and every industry is empowered to reach their full potential.Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities.By enabling the Networked Society, we make a real difference to people’s lives, and the world we live in.